Position Summary:
The MSU Team Coordinator plays a critical role in supporting our external AOG customers by ensuring the swift deployment, tracking, and logistical coordination of Mobile Service Unit (MSU) field technicians. Operating within a 24/7/365 environment, this position directly supports the return-to-service (RTS) process by managing team logistics, documentation, and external client communication to reduce aircraft downtime and uphold customer satisfaction.
 

Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Coordinate and dispatch MSU SWAT (Swift Action) Teams to respond to customer AOG events and scheduled field maintenance
• Assign and track daily MSU team tasking to ensure rapid and efficient aircraft return-to-service (RTS) for external clients
• Arrange travel, lodging, and logistics for MSU team members for on-site maintenance events across various regions
• Utilize IT systems to initiate work orders, track service status, and support short- and long-term maintenance activity reporting
• Serve as the primary communication link between MSU teams and external customers, ensuring real-time updates and job status clarity
• Maintain accurate records of all service events, including crew movements, work performed, and follow-up actions
• Assist with customer service support for AOG inquiries, updates, and after-service communication
• Support tool and parts shipment coordination as needed for remote maintenance events
• Perform other duties as assigned in support of MSU field operations and client delivery
 

Required Skills and Abilities:
• Strong customer service orientation with a professional and courteous communication style
• Positive attitude with commitment to quality and company core values
• Highly organized with strong time management and ability to multi-task in a fast-paced environment
• Independent self-starter with strong follow-through and decision-making ability
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Outlook, Excel, Teams) and modern digital workflow tools
• Strong attention to detail and a sense of urgency to meet time-sensitive customer demands
• Ability to work variable shifts, including nights, weekends, and holidays as needed to support client needs
• Interpersonal skills to build rapport and trust with internal teams and external vendors or operators
 

Cognitive and Analytical Requirements:
• Fast learner with ability to adapt to dynamic systems and operating conditions
• Strong critical thinking and problem-solving abilities
• Ability to interpret data, prioritize tasks, and manage complex logistical coordination
• Comfortable working under pressure and responding quickly to evolving customer scenarios
 

Preferred Competencies & System Knowledge:
• Microsoft Office Suite (especially Excel and Outlook)
• Advanced Excel: filtering, pivot tables, basic analytics
• Aviation maintenance tracking platforms (Corridor, CAMP)
• Workflow or task management tools (Air table, etc.)
• Prior experience in AOG coordination, field service dispatch, or aviation logistics preferred
 

Work Environment:
• Role may be performed in an operations center or remotely with occasional on-site coordination
• Extended hours or weekend work may be required based on AOG demand and customer volume
• Occasional travel for training or operational support
 

Physical demands
• Ability to see and hear clearly
• Ability to read, comprehend, and speak English clearly
• Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
• Ability to move in tight quarters
• Ability to sit, stand, and walk for extended periods
• Ability to work in all weather conditions as needed
• Ability to regularly push/pull up to 70 pounds
• Ability to regularly lift/move up to 50 pounds
 

EEO statement
flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.
 

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience:

• High school diploma or equivalent; associate’s or bachelor’s degree in Aviation Management, Logistics, or a related field preferred
• FAA Airframe and Powerplant License required 
• 3+ years of experience in aviation operations, maintenance dispatch, or AOG coordination
• Strong knowledge of business aviation operations and terminology (Part 91/135/145 environments)
• Proven ability to coordinate field teams and support logistics in high-pressure, time-critical situations
• Excellent customer service and communication skills, with the ability to interact professionally with flight departments, OEMs, and aircraft owners
• Proficiency in using maintenance tracking platforms (e.g., CAMP, Corridor) and workflow tools (Airtable, Smartsheet, etc.)
• Intermediate to advanced skills in Microsoft Office Suite (Excel, Outlook, Teams, Word)
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Self-motivated, organized, and adaptable in a fast-paced, 24/7 operation
• Ability to work flexible hours, including nights, weekends, and holidays
• Must be eligible to work in the U.S. and pass background/drug screening