Classification: PERM Full-Time
Location: Dallas, TX
Travel: Approximately 20–30

This position supports the development and consolidation of the Integrated Project Team (IPT) function in the United States, focusing on maintenance and after-sales service projects for highly automated systems installed at major customer sites, including Postal, Courier, and Airport operations.

The CSS – Service Manager acts as the IPT Leader / Project Manager for service and maintenance orders, with responsibility for commercial, technical, and financial performance throughout the project lifecycle.

As IPT Leader and Project Manager, the Service Manager will:

• Support commercial initiatives by assessing project sustainability and risk during the proposal phase

• Serve as the primary interface with end customers for contractual warranty and post-warranty commitments

• Coordinate with internal functions including Sales, Proposal, Supply Project Management, and After-Sales teams

• Define, maintain, and update project and service plans

• Own and manage project budgets throughout the lifecycle of service orders

• Negotiate commitments and plan resources with technical departments such as Engineering, Remote Support, Logistics, and Spare Parts

• Monitor project progress, quality of deliverables, and performance of internal and external resources

• Manage outsourced services and suppliers where required

• Provide regular reporting on project progress, financial performance, forecasts to complete, and emerging risks

• Interface with Accounting to support accurate and timely invoicing in line with contractual and internal requirements

• Project management tools and methodologies (Gantt charts, WBS/OBS, progress reporting, estimates, final reports)

• Service management concepts (SLA management, KPIs, bonus/malus structures, penalties)

• Knowledge of FMECA / RAMS analysis

• Spare parts and logistics management (stock levels, reorder quantities, supply lead times)

• Understanding of OEE analysis and continuous improvement principles

• Customer satisfaction measurement tools (CSAT, NPS, CES)

• Proficiency with Microsoft Office applications

• Degree in Mechanical, Electrical, or Electronic Engineering, preferably with a focus on Automation

• Minimum 3–4 years of experience in maintenance of highly automated systems

• Experience in project management and coordination of cross-functional teams

• Background in maintenance engineering and spare parts logistics

• Experience managing budgets and economic performance of service or maintenance contracts

• Proven ability to manage contractual relationships with end customers

• Excellent written and verbal communication skills

• Strong leadership and coordination abilities

• Effective negotiation skills

• Comfortable working in multi-cultural and multi-lingual environments

• Structured, analytical, and results-oriented mindset

• Valid driver’s license required

• Italian language skills are a plus