Position Summary

Assure correct implementation and monitoring of the quality system, including customer specific requirements and customer satisfaction trough the processes (Customer-System-Process) and achieve quality KPIS of the organization.  

Responsibilities

• Internal/External Customer Service
• Manage compliance with the control plan for process/product characteristics.
• Provide support for APQP processes for new products/pilot prototypes and transfers.
• Support internal and/or external audits.
• Coordinate and advise on activities and projects related to cost reduction, scrap reduction, and continuous improvement (Kaizen, HPTs, A3, etc.).
• Supervise the activities of the quality engineer/technician.
• Manage the corrective and preventive action system and verify the correct resolution of quality problems related to internal, external, and/or warranty issues, as well as quality system nonconformities.
• Prepare reports and update quality indicators.
• Provide divisional reports focused on quality metrics.
• Define quality strategies and plans that ensure compliance with customer requirements and standards.
• Develop and ensure the training of personnel under your supervision.
• Responsible for managing peripheral quality areas such as the metrology laboratory, phosphate, incoming inspection, inspections (GP12), and/or calibration (as applicable).
• Coordinate customer visits to the plant with the various support teams and provide the organization with the results of these visits.
• Ensure periodic evaluations of their staff and provide feedback.
• Manage and participate in the compliance process for internal audits, including LPA and L1/L2 audits.
• Promote a culture of quality through the use of newsletters and recognition programs.
• Manage and monitor Quality Near Hits in their areas to ensure proper follow-up and define strategies with the support teams for their closure.
• Comply with, promote, and actively participate in the requirements of the ISO 14001 quality and environmental management systems. Additionally, perform all analogous activities and similar responsibilities inherent to the position. 

Qualifications

Qualifications

• Education: Bachelor’s degree in engineering or related technical discipline. (MBA desirable) 
• Experience: Quality areas with direct contact with the customer, minimum of 3 years, in a similar position, new products/pilot prototypes, and early stages, continuous improvement in manufacturing processes. 
• English level: Advanced English 

Technical Skills

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in spanets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

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