Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Were a multidisciplinary User Experience (UX) team that drives the user experience for our customer and employee-facing applications. In this position, you will play a pivotal role in shaping the user experience across our products. Whether leading cross-functional product teams or spearheading our Design Operations efforts, your expertise will be instrumental in driving user-centric design practices and fostering a collaborative environment. You will guide your team in crafting seamless and intuitive experiences, leveraging user research, industry best practices, and a deep understanding of our users needs. Additionally, you will champion design excellence, streamline processes, and foster a culture of continuous improvement, ensuring our products remain at the forefront of usability and innovation.

Provide mentorship, guidance and feedback to team members, helping to

develop others.

Foster a collaborative and innovative team culture, promoting continuous

learning and professional growth.

Recruit, hire and manage a team of UX professionals.

Work across our digital delivery channels, platforms, and partner with other

UX Leaders to ensure products are aligned to the customer journey using holistic and unified processes to enable design at scale.

Enable your team to deliver data driven designs informed by research that

instill quality in all UX deliverables.

Partner with stakeholders and products team to influence roadmaps and

direction for Product or Design Operations work.

Enable Design Operations to implement and maintain design processes,

best practices, and guidelines to enable design at scale.

Oversee the UX processes from concept to implementation, ensuring

adherence to user-centered design principles and iterative improvement.

Collaborate with your partners and stakeholders to build customer-centric

products using a unified UX process.

Advocate for user-centric and design thinking practices across the

organization.

Work through interdependencies across the teams you support to deliver

cohesive experiences across the digital ecosystem.

Identify and mitigate risks, remove roadblocks and pro-actively address

issues that may impact product delivery.

Manage resource allocation to ensure efficient delivery while balancing the

workload of your team.

Stay up to date on the latest trends in UX, agile and product-based

methodologies and seek to continuously improve by sharing your knowledge with others.

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in visual design, interactive design, human computer

interaction, human factors engineering, computer science or other related discipline, or equivalent experience

5 years as a UX professional with a proven track record at large enterprises

or highly matrixed organizations

3 years coaching and mentoring others in a small to medium sized team

Preferred Qualifications- Education & Prior Job Experience

Masters degree in in visual design, interactive design, human computer

interaction, human factors engineering, computer science or other related discipline, or equivalent experience

7 years of experience as a UX Manager in a fast-paced environment where

UX Operations enables product work to be delivered by the UX team efficiently and with quality

Experience working in the aviation industry

Experience managing complex interdependent experiences using agile

processes

Skills, Licenses & Certifications

Able to evangelize and demonstrate results across the company

Strategic thinker who has a plan and can build consensus and gain buy

in from others

Proven ability to collaborate effectively across disciplines, portfolio and

product lines, roles, and time zone boundaries

Proficient with Microsoft Office Suite

Proficient with tools like Figma, UserZoom, Rally, ADO, Adobe Analytics and

Quantum Metrics

Familiar with Design Systems and sustainable design practices

ar with HTML and CSS to partner with your development to build

feasible, customer centric solutions

Strong storytelling capabilities to influence others

Proven ability to measure the value of UX and the impact it has on the

product

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.