Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

The Resource Analyst will serve as a tactical member of the Operations team. Responsible for controlling the resource management process. The primary responsibility will be to proactively plan, roster and allocate across NOAM stations. This role is also responsible for analyzing productivity, worked hours and labor cost trends as well as operational KPIs to adjust the manpower planning accordingly and ensure targets are met consistently.

The expected pay rate is $65,000 - $75,000/annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Accurate planning / allocation of staff ensuring engagement standards & SLA’s are adhered too.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to station OCC controllers with respect to changes in manpower allocation.
• Advanced/forward planning of Operations roster – Ensuring correct Operational coverage available 24x7x365.
• Utilize the system to verify the need for any authorized OT or shift extensions
• Analyze actual vs scheduled & planned hours to recognize trends and adjust accordingly
• Audit FSC to ensure all additional services are entered and all flights are closed
• Follow escalation plan to report any non-compliance
• Ensure adherence to OT approval and schedule change process
• Utilize the system to verify the need for OT or shift extensions
• Consistent and accurate utilization of company tools, FSC, AE, SOr, FIS, Realtime and ESD.
• Undertake analysis/provide reports as required by the OCC Support Manager.
• Liaise with Planning, HR and Training departments regarding required headcount, training requirements, staff holidays and absences.
• Close liaison with Airside Shift Manager to ensure potential challenges are overcome before becoming operational problem

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• At least 3 years of operational experience, Bachelor’s Degree Preferred
• Good working knowledge of the issues involved in managing a labor-intensive workforce.
• Excellent planning and communication skills.
• Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Ability to quickly and accurately assess situation and instigate corrective action.
• Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
• Strong verbal communication, interpersonal and relationship-building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.
• Ability to travel up to 20 to support job responsibilities

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!